How to Set Up an Email Account on Your iPhone

One of the best reasons to own a smartphone is to get your email on the go, but that's an unattainable future if you don't know how to set up your account. Here's a quick walkthrough to help you do just that.

Setting up email on your iPhone, iPad, or iPod touch is really simple so long as you know where to look and what information you need. So, first things first, here's what you need to find out before you can get started:

  • Open the Settings app on your iPhone.

  • Select Mail, Contacts, Calendars.

  • Tap "Add Account..."

  • On the Add Account page select Other.

  • After tapping "Other," you'll see a bunch of options but you can ignore most of them. Just tap "Add Mail Account."

  • Start off by entering the following:
    1. Your Name: The name to be displayed when sending email

    2. Address: The email address, e.g. johnsmith@example.com

    3. Password: The password used for this email account.

    4. Description: Any text description. You can also enter a description of the account, which can be pretty much anything you want. When you're done, tap "Next."

    The device may attempt to automatically retrieve the server settings. If it fails, continue following the steps below to configure your iPhone/iPad manually.

    Our servers support both POP and IMAP. Select IMAP or POP from the mail account types depending on your preference

  • Scroll down the screen and complete the corresponding information.

  • Incoming Mail Server

    1. Host Name: mail.example.com

    2. Username: Your full email address, eg. johnsmith@example.com

    3. Password: The password to your email address.

  • Outgoing Mail Server

    Important: Even though the Outgoing Mail Server “User Name” and “Password” initially say “optional”, they are not optional if you want to send outgoing mail from this account. Be sure to enter your full e-mail address as the outgoing user name, as well as your e-mail password.

    1. Host Name: mail.example.com

    2. Username: Your full email address, eg. johnsmith@example.com

    3. Password: The password to your email address.

    Scroll back to the top of the screen and press [Save]. Your device will now attempt to verify all the settings you’ve entered. You’ll need to wait for it to do this.

    Note: You may be given a warning that your device cannot connect via SSL or that it cannot be verified..

    The reason this warning comes up is because your device may be attempting to connect to our shared mail server via an SSL connection using your domain name rather than the name which the SSL certificate belongs to. If this warning comes up, you may simply press continue..

    That completes the configuration of your iPhone/iPad to our email servers. Before using it however, we recommend testing that a few other settings have been configured correctly. The iPhone/iPad is known for automatically using some default settings which may cause you some problems. Continue with the steps below to ensure that the settings on your device are manually set correctly..

    Modify the Email Settings on your iPhone/iPad

    1. From the home screen of your iPhone/iPad, press the Settings Icon..

    2. Select Mail, Contacts, Calendars..

    3. The email account you just created will be displayed in the Accounts section..

    4. Select the email account you just created.

    5. Scroll down to the Outgoing Mail Server section and press SMTP.

    6. If only using your email services with us on your device, your primary server should be smtp.example.au.com. Select this SMTP server to configure it further.

    7. Modify the following information if not already completed:

      SSL: Off
      Authentication: Password

    8. Press Done.

    9. To modify your incoming mail server settings, go back to the mail email account page and press Advanced rather than SMTP.

    10. Modify the following information if not already completed:

      SSL: Off.
      Authentication: Password

    11. From this screen, you may also allow your device to delete emails off of our servers when it downloads them or set them to delete after a set period of time.

    12. Tap the "Save" button and you're all done.

      Congratulations! Now you have your email account set up on your iPhone.